Privacy policy

Fire Retail B.V. greatly values your privacy. Therefore, we only process data necessary for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available for commercial purposes to third parties.

This privacy policy applies to the use of the website and the services provided on it by Fire Retail B.V. The effective date for these terms is 28/06/2018; publishing a new version nullifies all previous versions. This privacy policy describes what data we collect about you, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you have provided to us.

If you have any questions about our privacy policy, please contact our privacy officer, whose contact details can be found at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we (have them) stored, which security techniques we use, and who can access the data.

E-commerce Software

Lightspeed

Our webshop is developed with software from Lightspeed. Personal data that you make available to us for our services are shared with this party. Lightspeed has access to your data to provide us (technical) support; they will never use your data for any other purpose. Lightspeed is obliged under the agreement we have concluded with them to take appropriate security measures. These security measures include SSL encryption, a strong password policy, and secure data storage. Lightspeed reserves the right to share collected data within its own group and affiliated partners to further improve services. Lightspeed observes the applicable legal retention periods for (personal) data.

Payment Processors

CardGate

We use the platform of CardGate to handle a (part of) the payments in our webshop. CardGate processes your name, address, and residence details and your payment details such as your bank account or credit card number. CardGate has taken appropriate technical and organizational measures to protect your personal data. CardGate reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data are also applicable to the parts of CardGate's service for which they engage third parties. CardGate does not store your data longer than legally permitted.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for providing the service, for which we have given permission to WebwinkelKeur. All the above-mentioned safeguards regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Appropriate technical and organizational measures have been taken to protect your personal data. WebwinkelKeur reserves the right to engage third parties for providing the service, for which we have given permission to WebwinkelKeur. All the above-mentioned safeguards regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and Logistics

PostNL

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL for many of our deliveries. It is necessary for us to share your name, address, and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the case that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL for delivering (mainly to addresses in Germany). It is necessary for us to share your name, address, and residence details with DHL. DHL uses this information only for the purpose of executing the agreement. In the case that DHL engages subcontractors, DHL will also make your data available to these parties.

DPD, Bpost

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DPD and Bpost for deliveries to Belgium and various other European countries. It is necessary for us to share your name, address, and residence details with one of these providers (DPD or Bpost). DPD or Bpost uses this information only for the purpose of executing the agreement. In the case that DPD or Bpost engages subcontractors, they will also make your data available to these parties.

External Sales Channels

Marktplaats.nl

We sell (a part of) our articles via the platform of Marktplaats.nl. When you place an order through this platform, Marktplaats.nl shares your order and personal details with us. We use these details to handle your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of Data Processing

General Purpose of Processing

We use your data solely for the purpose of our service. That is, the purpose of the processing always directly relates to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data to - other than at your request - contact you at a later time, we will explicitly ask for your permission. Your data are not shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy based on the agreement between them and us or an oath or legal obligation.

Automatically Collected Data

Data that are automatically collected by our website are processed with the goal of further improving our service. These data (for example, your IP address, web browser, and operating system) are not personal data.

Cooperation in Fiscal and Criminal Investigations

In certain cases, Fire Retail B.V. may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such cases, we are obliged to share your data, but we will resist within the limits the law allows us.

Retention Periods

We keep your data as long as you are a client of ours. This means we maintain your client profile until you indicate that you no longer wish to use our services. If you communicate this to us, we will also interpret this as a request to forget. Due to applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have created following your assignment.

Your Rights

Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.

In principle, to prevent misuse, we send copies and copies of your data only to your email address already known to us. In the event that you wish to receive the data at a different email address or for example by post, we will ask you to identify yourself. We keep an administration of handled requests, in the case of a forget request we administer anonymized data. All copies and copies of data you receive in the machine-readable data format that we use within our systems.

You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we use your personal data in a wrong way.

Right of Access

You always have the right to view the data that we process or that relate to your person or that can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have these data under their control, stating the category under which we have stored these data.

Right to Rectification

You always have the right to have the data that we process and that relate to your person or can be traced back to you corrected. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data have been adjusted.

Right to Restrict Processing

You always have the right to restrict the data that we process that relate to your person or can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.

Right to Data Portability

You always have the right to have the data that we process and that relate to your person or can be traced back to you carried out by another party. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the email address known to us. It is likely that we can no longer continue the service in such a case because the secure linking of data files can no longer be guaranteed.

Right to Object and Other Rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Fire Retail B.V. If you object, we will immediately stop processing the data pending the handling of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process and then permanently stop processing.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

Cookies

Google Analytics

Cookies from the American company Google are placed on our website as part of the "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to disclose these data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide targeted advertisements (Adwords) and other Google services and products.

Third-Party Cookies

In the case that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process previously collected data about you, we will notify you by email.

Contact Information

Fire Retail B.V.

[email protected]

Schutstraat 56

7901EE Hoogeveen

Tel: 0031 85 047 0901

VAT (BTW): NL865332691B01

Business register (KvK): 90485041